PumpOptix

PumpOptix Support

Need help with PumpOptix? We’re here to help.

Email support

Contact us for help with account sign-in, device setup, Bluetooth or Wi-Fi connection, pump activity history, notifications, or your PumpOptix home.

Common questions

How do I set up my PumpOptix device?

In the app, choose to create an account or add a device, then scan the device QR code. Follow the on-screen installation, Bluetooth, and Wi-Fi setup steps. Keep your phone close to the device while connecting it.

Why does PumpOptix request Camera, Bluetooth, Nearby Devices, or Location permissions?

Camera access is used when you choose to scan a device QR code or capture a setup photo. Bluetooth and Nearby Devices permissions are used to find and configure a nearby PumpOptix device. On some Android versions, location permission is needed for Bluetooth scanning compatibility; PumpOptix does not use it to track your location.

Why is my device offline or not showing pump activity?

Confirm that the device has power, is within range of the configured Wi-Fi network, and that your home internet connection is working. Pump activity can also be affected by device placement, calibration, or a recent firmware update. Email support with your device ID and a description of what you see in the app.

How do notifications work?

Enable notifications when PumpOptix asks for permission, then make sure notifications remain enabled for PumpOptix in your device settings. Delivery can depend on your phone, network connection, and notification settings.

How do I sign in?

PumpOptix uses passwordless email sign-in. Enter the email address associated with your account, then open the secure sign-in link sent to that email address.

Delete your PumpOptix account or home

A home owner can permanently delete a home in the app from Home Profile. Deleting a home cannot be undone and releases its associated device so it can be added to another home.

If the deleted home is your only PumpOptix home, your account is also deleted. If you have more than one home, deleting one home does not delete your account.

If you cannot access the app or need help with a deletion request, email pumpoptix-support@pumpoptix.com from the email address associated with your account.